Frequently Asked Questions

In the checkout page, please enter your email address and credit card information, then click on the button "Complete my purchase".

Upon successful credit card payment, you will be directed to create a password for your account, and taken to the library page to access your courses.

If you are purchasing additional course, please make sure you are logged in to your account first. This way, all the courses you purchased will be under the same account.

Since you have unlimited access to the on-demand online course, it's better to use your personal email. Even if you change job, you can still access the course with your personal email.

Visa, Master, American Express, Discover & Diners, China UnionPay, Japan Credit Bureau are all accepted.

No. If you are located in Canada, the 13% HST is included in the price. For any other country, no tax is charged.

After the successful payment, you will be directed to create a password for your account, and taken to the library page to access your courses.

In the future, please click on the "Log In" button at top right corner of the website to access the courses you purchased.

Please email [email protected] with your registration email address, we will email you the formal receipt in PDF.

For on-demand online course, if you cancel within 30 days AND have not accessed beyond module 1 of the course, you will receive 100% refund. If you cancel after 30 days or after you accessed beyond Module 1 of the course, there is no refund.

If you purchase a bundle of multiple courses, there is no partial refund for individual course within the bundle. If you cancel within 30 days AND have not accessed beyond module 1 of any one of the courses in the bundle, you will receive 100% refund for the entire bundle.

You need to purchase for one employee and one course at a time. Each person needs to set up his or her own account to access the courses.

Or, you can contact us to arrange one credit card payment for multiple employees and/or courses, and each of them will be set up in the system and each will receive an email for setting up password for their individual accounts. 

Yes. When you make credit card payment, you do not need to provide credit card holder's name. However you do need to provide an email address, which will be used in the future to log into your account.

Upon successful payment, you will need to provide your name and set password to create an account to access your courses.

Windows based Microsoft 365 version.

We are covering the most important and practical Excel features and functionalities. Most of the minor version differences have no impact to the teaching and learning.

SE2 course has one bonus module at the end covering important new functions introduced in Excel 2021 and Microsoft 365 version of Excel.

In SE3 course, Microsoft 365 version and Excel 2021 onwards versions do have additional capabilities than the older perpetual licensed versions. This course is taught with both old and new versions users in mind. There is one bonus module at the end to cover the important new functions introduced in the new version of Excel. 

You have unlimited access to the on-demand online course.

Yes. With the on-demand online course, you can ask me questions at the comment section of each lesson, and I will answer each and every one of your questions that are directly related to the materials of the corresponding lessons.

At the comment section of each lesson of the on-demand online course, I will only answer questions directly related to the topics covered in the corresponding lesson of that course.

For questions not directly related to the courses you signed up for, I will try to be helpful. You can email me with your questions.

For questions that are easy and quick to answer, or problems easy and quick to provide solutions for, I will generally help you.

For questions or problems that take substantial amount of time and efforts to respond, I would suggest you to contact me to arrange the paid service of either 1-on-1 Excel training/tutoring or Excel consulting.

If you are not sure, I do encourage you to contact me. Most of the times you will be pleasantly surprised with the help you get from me. I will always reply to let you know what I think about it.

You will receive a certificate of completion in PDF upon passing the test at the end of the course. If you fail, you can retake the test for unlimited number of times.

Please note the test is designed in a way that only people who truly studied and mastered the knowledge and skills can pass. Despite you have unlimited number of times to retake the test, the chance for somebody without true knowledge to pass the test is much smaller than 1 out of 1 trillion.

Yes. The certificate will show the course hours.